General Services Agreement
Favour Hosting provides web hosting and domain registration services.
Users should comply with this services agreement who using our services. We reserved the right to
suspend or terminate customer’s account that breaks any point in there and change the terms &
conditions without notification anytime.
All services provided by Favour Hosting can only be use for lawful purposes only; usage in violation of any
Hong Kong Government law is prohibited.
The following content are prohibited on our services:
- Any Copyrighted Audio/Video Files and media, for example, MP3 files, AVI, MOV files.
- Adultery content, pornography of anykind.
- Any kind of hacking tools.
- Phishing websites.
(- Gambling content of anykind.)
The following usage on our service are prohibited:
- Any kind of spams, for example, spam mail, spam comments etc.
- Any kind of hacking action.
- Any kind of proxy services.
- Any kind of online games, included PHP/CGI base online games.
- Any kind of bot, for example, IRC Bot etc.
User shall provide a valid, correct, up-to-date, and genuine registration information, including address,
contact phone number, email address, it is the responsibility for user to update their contact information
when status has change.
We reserves the rights to suspend services provided where user fails to met the above statement.
User refuse to met above statement may lead to termination of services without notice.
Personal data in registration are only for us to provide service to user.
All registration information are confidential. We may provide it to third parties employed by us for the
purpose of providing our Services. This may include any of the following services: on site services,
maintenance, billing, credit checking, debt collection, and market research. Third parties to whom your
personal data are provided can use the data only for the limited purpose for which it is provided. We will
also disclose your personal data if we are required to do so by law and in order to assist in the detection
or prevention of crime.
Favour Hosting reserve the right to suspend the account or terminate who exceeded the disk limitation.
PHP based forum are generally accepted within our service, due to the high resources consuming to server
load, there is an upper limit of NO MORE than 200 unique IP connection within 15 minutes for account,
Favour Hosting reserve the rights to suspend the account with an email notifications until connections and traffic
returned to a reasonable rate.
An additional charges may apply for account which continuously exceed the above limits.
Bandwidth Policy on Traffic
We do not limit bandwidth usage of the site based on the bandwidth policy unless the usage of server
resources of site impair another sites in Favour Hosting server.
Under this condition, account will be suspend for further negotiation and arrangements.
It is responsibility for users to backup their data, for example, website and email etc.
Favour Hosting take no responsibility for any data lost or related liability from the servers.
Payment & Refund Policy
For new user, a request of refund can be requested by user if services from Favour Hosting cannot be fulfil in
seven working days.
If subscribed services we can’t be provided in first seven days from the date that mentioned on the services
confirmation mail and User did the payment, customer can request refund from us. In general, the amount of
refund may transfer back to customer thru bank account.
Please notice that the domain registration fee are non-refundable.
For existing users, users should pay for their service before the printed expiration day or may lead to
suspension on service.
If extend service fee were not paid before the expired day, we have the right to remove their account and
related data (including email, web, files which store on their own account).
User should have full control right when they paid to us for their domains.
User should provide valid information for their domain registration, for details please refer back to section
Name Server Setting
User should assign the DNS settings to their domains what provided from us.
(Last Updated On 2008-FEB-14)